Full Time
Lafayette, LA

Commercial Account Manager

Responsible for ensuring the successful operations of a portfolio of accounts including: Client Relations, Enhancement Sales, Quality Control

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To be successful in this role, you must:

• Customer Relationship

• Client Satisfaction that insures retention rates of 90%+

• Develop Enhancement Plan for Property- Annually

• Strive to achieve (or BEAT) Enhancement Sales goals at approved Gross Margins

• Respond to client requests and problems in an effective and efficient manner

• Quality Inspections (Monthly) Work with FOM to insure follow up

• Job Start Process- Receive handoff from sales• Sales & Estimating Support

• Safety- Ensure that all safety policies of company are enforced

• Enforce Company Standards. i.e. Uniforms, Fleet, Equip, Facility

• Represents the company with professionalism

• Plans and sells enhancements to clients• Customer Satisfaction & Retention

• Build relationships with customers through site visits, lunches, etc.

• Enhancement Sales• Job Start Up process execution

• Regular Site Visits with Customer

• Job File Management- Notify Administration of any Client Contact changes

• Work as a team player by assisting production with site visits with crews, etc

Qualifications

• Bachelor’s Degree in Horticulture or a related major strongly preferred

• An Associate’s Degree will be considered, along with relevant experience

• Strong horticulture knowledge and license is preferred

• Two to five years of prior experience with a professional landscape management firm

• Knowledge of southern climate horticultural practices and high-level property maintenance experience a plus

• Passion for client service and communication

• Superb communication skills; knowledge of Spanish a plus

Compensation / Benefits

• 401K plan with partial match

• Paid Time Off to include Vacation and Sick

• Dental, Vision, Disability and many more supplemental insurances

• Health insurance package

Experience
Education
License
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