Branch Manager

Essential Functions:

• Responsible for demonstrating and living out the company fundamentals, core values, and culture
• Models and enforces all company policies and procedures
  • Including SCFC, PDP, etc.
• Monitors, mentors, and leads branch team to balance company goals with team satisfaction
• Oversee and monitor daily production of landscape maintenance and enhancements, turf and ornamental applications, and irrigation
• Develop delivery schedule deadlines and oversee the development of production planning and schedule creation
• Establish staffing levels for each month based upon need
• Ensure that jobs are completed according to contract and within budget
• Direct supervisor of Account Managers and oversee all customer accounts
• Manage key relationships with clients in support of Account Managers
• Work with Business Development to identify and achieve new contract maintenance sales goals
• Works with Account Managers to ensure that Enhancement Pipelines and Sales Goals are being achieved
• Work with AM team to achieve renewal and retention goals
• Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis
• Budget control of hours (including overtime) and productivity of production personnel
• Budget control of departmental expenses
• Oversee safety, training, and DOT compliance
• Manage relationships with vendors
• Participate in establishing and maintaining the branch’s annual budget
  • Responsible for performance through Contribution Margin line
• Monitor and communicate monthly financial performance
• Deliver timely and accurate financial reports and production data (monthly) to the Executive Team
• Administer preventive maintenance program and manage equipment repair and replacement
  • Work with Executive Team to evaluate equipment purchasing and set-up
• Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs
• Conduct performance appraisals and compensation reviews coordinated with Human Resources

Competencies:

To perform the job successfully, the individual will demonstrate the following competencies to perform the essential functions of this position:

• Problem Solving - Identifies and resolves problems in a timely manner, and gathers and analyzes information skillfully.
• Customer Service - Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/Organization - Prioritizes and plans work activities and uses time efficiently.
• Quality Control - Demonstrates accuracy and thoroughness, monitors work to ensure quality, and provides feedback to improve performance.
• Productivity - Meets productivity standards and completes work in an efficient, timely manner.
• Adaptability - Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events.
• Dependability – Is consistently at work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance.
• Safety and Security - Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce.

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• 401K plan with partial match
• Paid Time Off to include Vacation and Sick
• Dental, Vision, Disability and many more supplemental insurances
• Health insurance package

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